Refund policy

Returns & Exchange Policy

All Whisker Squad Collars & Leashes are custom, handcrafted and made to order. We do not offer returns or exchanges unless we make a mistake or the item is defective. 

It is important for the buyer to read through all item descriptions, double check sizes and colors and to contact us if there are any questions prior to ordering. For the safety of other pets we cannot resell an item that has been in another home with other animals. Each item that we handcraft is made to your specifications and therefore is a custom made product that is designed for your pet. We would be unable to sell the item quickly given the custom specifications chosen such as size, length and colors. We do not keep ready made products on our shelves to be purchased. However please contact us by email if there is a mistake with your order or the item is defective. I will do my best to have your concern resolved. Please do not ship any orders back to the address on the envelope as you need to contact us first. Thank you for your understanding.

If your order does not fit or is not the color you were expecting, please contact the Whisker Squad team. You can contact us at info@whiskersquad.com please reference your order number and first and last name used for ordering.

Cancellations

Due to the nature our products being handcrafted and made to order, we do not accept cancellations. Once your order has been placed, we begin the process of collecting all materials necessary for order fulfillment. Please contact us if you have any questions or concerns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Additional Buyer Policies

As a responsible pet owner, it is important to inspect your pets gear regularly for any signs of wear and tear. Each consumer is responsible for determining the suitability of our products for their individual pet and needs. Whisker Squad cannot be held liable for any loss or injuries resulting from the improper use of products either directly or indirectly. Whisker squad recommends supervision at all times when your pet is wearing or using our products.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.